A personal website sharing my experience and thoughts as they relate to business, leadership, and life.
Hi! I'm Nanak Malhotra (pronounced Non-ick Mal-ho-tra). I am husband to my lovely wife, Sarah, and father to my two adorable children, Lauren and Aaron. I am a graduate of the University of Wisconsin-Madison and Regent University. I've spent the last 13 years working at the Princeton Club generating huge revenues, being a brand ambassador, and developing high performing teams.
I love anything business related, reading leadership biographies, pursuing excellence, and helping my team win. My ideal free day is pickleball in the morning, playing with my kids in the afternoon, and taking my wife out in the evening.
Thanks for visiting my website. Check out my blog to learn more about me and my thoughts on leadership, business, and life.
I am a value-driven business leader with 13 years of B2B/B2C sales, sales management, and general management experience. I have successfully managed the sales and P&L for South Central Wisconsin's largest fitness chain. I have an engineering degree and an MBA. I am experienced in creating sales processes, sales strategies, and employee development programs to increase revenue. I am skilled in prospecting, relationship building, and closing. I am knowledgeable in human resources, operations, and customer service.
Sales Manager/General Manager, Princeton Club East (120k sq.ft. fitness center)
•Increased profitability by 20% as a first-year sales manager
•Individually produced $1.5MM worth of new and renewal business (2019)
•Direct day to day operations of a 120,000 sq.ft. facility that averages 2,000 customer visits per day
•Oversee 7 direct reports and 110 indirect reports
•Shortened sales cycle by 30% by improving sales processes and implementing new training methods
•Led sales department to achieve and maintain an average closing of 75%
•Developed a sales training curriculum for new hires that generated a 10% increase in gross annual sales
•Increased profitability of company’s advertising service by 400% through the development of business partnerships and cost reductions
•Pioneered an event venue service that supported a 17% net profit margin
•Manage the engagement and experience of 10,000+ customers
•Increased customer engagement by 15% by creating new services that capitalized on industry trends
•Increased employee engagement and retention by incorporating behavioral science in management methods
•Selected as one of three presenters to speak at a company-wide sales training event
•Manage multiple profit centers simultaneously to support company earnings goals
•Analyzed brand performance, brand competitiveness, and product trends to support company marketing objectives
•Created and implemented a social media marketing plan to increase customer engagement and brand awareness
Membership Sales, Princeton Club East
April 2006-September 2010
•Exceeded personal sales goals by 40% in the first year
•Increased customer retention by 10% through relationship building
•Built a strong network of referrals from professional customer service and consistent follow through
Water Resource Engineer, Gannett Fleming
July 2005-April 2006
•Completed safety inspections of hydroelectric dams
•Analyzed data and wrote technical papers summarizing findings of hydroelectric dam safety inspections
•Designed flood plain maps for the Wisconsin Department of Natural Resources
I am naturally inquisitive and love to be challenged. I successfully completed my undergraduate degree in Civil Engineering from the University of Wisconsin-Madison, a competitive and nationally ranked program. My undergrad provided an excellent foundation for analytical thinking and problem-solving. It was rigorous, demanding, and allowed my disciplined nature to shine.
Post-graduation I sought to leverage my engineering degree in the world of business. My education continued at the Princeton Club, where I grew in responsibility, salesmanship, and developed my entrepreneurial abilities. I also had the great privilege of being mentored by one of the company's founding owners.
Most recently, I completed an MBA from Regent University, a program that teaches business leaders to use their influence to bring positive change in the world through creativity, integrity, and excellence.
University of Wisconsin-Madison, B.S. Civil Engineering, 3.5 GPA
September 2000 to December 2004
•Dean’s Honor List recipient for 8 semesters
Regent University, MBA-General Management, 4.0 GPA
August 2016 to December 2018
•Dean's Scholarship recipient awarded for academic excellence
•Long Award Scholarship recipient awarded for academic achievement and moral character
A perfect balance between hard and soft skills~
The balanced combination of my education and work experience has given me a good mix of interpersonal, strategic, and analytical skills. My decade plus of customer-focused work has given me tremendous insight into understanding customer needs and delivering solutions that work.
My natural strength mix according to Strength Finders 2.0 includes Focus, Discipline, Achiever, Individualization, and Learner. This means I am not easily distracted, can be trusted to get the job done, love to go above and beyond, seek to draw out the best in individuals, and have a ferocious appetite for learning.
My skills in action...
•I interview, hire, train, and coach all sales employees
•I lead weekly team building and goal setting meetings
•I oversee 10,000 customer accounts
•I have prospected, sold, negotiated, and closed thousands of sales contracts
•I am good at public speaking, listening, and problem-solving
•I am knowledgable in MS Excel (Pivot Tables, Data, and Regression Analysis), MS Access (creating and modifying databases, tables, queries, and forms; reports), and MS Word.
•I am proficient in Spanish (writing and speaking)
•I regularly work cross-functionally with other business departments to achieve company objectives.